BOOKING IS EASY
You can book on line by yourself but if you need help to find the accommodation you need or for long stays, our staff will be able to assist you and to find a solution. You can contact us in the following ways:
1) Insert check in and check out and, optional, tipoogy and area
2) Choose the accommodation of the list
3) Choose how to book (money transfer or credit card)
The money transfer option: requires the payment of 30% or one night (which one of them higher), to be done within 48 hours (with a copy sent by fax or e-mail). The balance will be paid on arrival
The credit card option: the credit card is used as a guarantee of 30% or one night (which one of them higher) in case of cancellation according to the cancellation policy below. BB-Roma will verify the validity of the card but no money will be withdrawn. The paymenet of the total rent price will be paid on arrival
The accommodations can have two different ways of reservations:
a) Instant Booking - booking is instantly confirmed. If you use the option by credit card, after the check of the validity of the credit card, you will receive the voucher of the reservation (according to the terms of booking below). If you use the option by bank transfer you will receive by e-mail the booking arrangements with the bank details for payment
b) Booking with confirmation (of the owner) - the choice is made, you have to wait for an email confirming availability within two hours. After this confirmation, follow the voucher of the reservatiion (according to the terms of booking below) if you have chosen the option by credit card, or an a-mail with booking arrangements with the bank details in case you have chosen the booking by bank transfer
Some accommodations have immediate confirmation (and so you will immediately receive your booking voucher or bank details for the transfer, depending on how you have decided to book). Other accommodations will confirm within 2 hours.
Via e-mail you will be constantly informed about the status of your reservation request.
Bookings will be validated only after receiving the booking voucher from BB-Roma
TERMS AND CONDITIONS FOR BOOKING AND CANCELLATION
PAYMENT OF ADVANCES
When booking, the customer can choose to pay in advance by bank transfer or leave the credit card as a guarantee.
In case of bank transfer the amount to be paid will be equal to 30% of the total booking or the value of one night, which one of them higher. The balance will be paid upon arrival.
In case of using the credit card nothing will be debited (The payment will take place upon arrival). In this case BB-Roma, before sending the voucher, check the validity of the card and also require an authorization of availability of a guarantee sum equal to the amount of 30% of the total reservation (or one night, which one of them higher). This authorization will be removed before the check-in. The withdrawal will be made according to the cases of the following cancellation policy
The reference date for the cancellation will be the one of the e-mail of the guest in which is contained the cancellation notification.
If the cancellation is made within 7 days (if you have booked a bed and breakfast) or 14 days (if you have booked an apartment) before the day of arrival or in case of no-show:
1) If the booking has been made by bank transfer you will lose the deposit.
2) If the booking has been made by credit card, the Company Doppiaerre snc (manager of BB-Roma) will withdraw an amount equal to 30% of the total stay or to one night (which one of them higher)
If the cancellation is made earlier than seven days (if you have booked a bed and breakfast) or 14 days (if you have booked an apartment) before the day of arrival:
1) If the booking has been made by bank transfer, the owner of the accommodation will refund the customer for the amount he has paid, retaining for himself an amount of € 10 for administrative expenses.
2) If the booking has been made by credit card as guarantee, nothing will be withdraw
Early departures during your stay for any reason are not refundable
The Doppiaerre s.n.c. , manager of BB-Roma through the web sites www.bb-roma.it , www.bb-roma.com, is an organization that takes care of the advertising as well as intermediation between tourists and bed & breakfast, guest houses and holiday homes. The BB-Roma is not responsible for any failure or problems in general present during the stay in the booked accommodations, such as hygiene, courtesy, kindness or expertise of the owner. The BB-Roma performs periodic monitoring through feedback and evaluations made by the guests who have stayed in the accommodations, to verify the quality of the tourist offer of the lodgings present in its web sites. Therefore, any refunds or claims which have as their motivation the inconveniences or issues not related to the booking process are not responsability of Doppiaerre snc.